Blog
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[Welcome to Everett Pompeii of Clerical.AI! We are excited to feature this as our most recent highlighted project from the field of legal services.] Where should you refer someone for legal help? The answer given is usually one of two…
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Our 2019 Year in Review
As January 2020 comes to a close, I’m pleased to share our Year in Review report for Open Referral’s 2019. The report is available to download here. You can also read it embedded in this blog post below. This year,…
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Miami Open211: developing new business models for resource data-as-a-service
Open Referral has been helping the Miami-Dade 2-1-1 Helpline explore new kinds of partnership models that can deepen the impact of their operations while enhancing the sustainability of their program. (In 2017, we reported on the first phase of our…
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Introducing Open Referral’s data transformation toolkit
We’re excited to introduce a set of tools that make it easier to standardize resource data. Community resource directory data (i.e., information about health, human, and social services available to people in need) is deceptively complex. In order to accurately…
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The DC Community Resource Information Exchange: Phase One Report
The District of Columbia’s community of health, human, and social service providers are struggling with a familiar challenge: they want to be able to more effectively coordinate care among their patients and clients, yet their systems can’t currently ‘talk’ to…
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Not another directory of services! Adopting Open Referral in the UK
Today we welcome to the blog Mike Thacker of Porism Limited. Porism is a technical partner of the Local Government Association (LGA), a membership organisation of English local authorities, which owns the Improvement and Development Agency for local government (IDeA).…
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Sunlight Foundation on local governments and the opening of social service data
Allegheny County’s Department of Human Services has long been known as one of the most innovative government agencies of its kind: their data infrastructure famously enables sharing of client information across a complex array of programs and powers analytic capabilities.…
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Link2Feed leveraging Open Referral to provide resource directory information to food pantries
This post is by Emily Branton, President of Link2Feed. Welcome, Emily! Link2Feed believes that food pantries don’t just play a key role in mitigating hunger – they also a catalyst for change for broader poverty issues. Our client-intake software…
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New research finds urgent needs for interoperability across health, human, and social service sectors
It often doesn’t matter how clever or well-designed a new technology is – if it can’t easily work with other technologies (and other organizations and people) then it may not accomplish much good at all. In the last month, three…