Since the onset of the pandemic in the spring of 2020, Michigan 211 has received an increasing number of requests for real-time access to our social service directory database from partners and collaborators across the state. We actively maintain over 40,000 service records offered throughout Michigan, verifying its accuracy on an ongoing basis – and carefully curating this information to connect community members to local services. When initiatives like one of Michigan’s new behavioral health services wanted to leverage our information to improve their ability to meet the needs of their callers, we wanted to ensure that this critical information can be available where and when they need it.
To address this emergent need, 211 made the strategic decision to develop a cloud-based service that securely provides direct access to our resource database for third-party partners – our “social service directory data service.” Toward this end, we partnered with Brightstreet Group as our technology consultants, and adopted Open Referral’s Human Service Data Specification as the technical blueprint for resource data service.
By building this service on the foundation laid by Open Referral – from data exchange standards to an array of tools and strategic insights for new forms of resource data partnerships – we were able to focus our resources on meeting the unique needs of our partners and community at large.