Introducing Benetech Service Net

This post originally appeared on the Benetech blog and is reposted with permission.

As inequality deepens in Silicon Valley and the San Francisco Bay Area – in Benetech’s backyard – the crises facing our neighbors in need continue to mount. This is happening despite the efforts of governments, philanthropies, nonprofits, and social good work by technology companies in the region. Hundreds of organizations provide thousands of health, human, and social services across the Bay Area, yet we commonly hear that people in need still find it hard to know where to get help.

In the past year, Benetech has been exploring this challenge — learning about the complexities of these service sectors, identifying opportunities to apply our experience developing software for social good, and enabling ecosystems to achieve greater impact through data collaboration. Through this process we’ve initiated Benetech Service Net, an open standards, data collaboration and exchange platform for securely and efficiently sharing data that community-based organizations use to connect people in need of human services. The goal of Benetech Service Net is to provide a software infrastructure so people can better access the services they need to live and prosper. It will enable data collaboration among referral providers, service providers, government agencies, and other safety net stakeholders so that siloed information about services can be shared among the many organizations that are working to help people navigate the safety net.

To understand where we are going from here, let’s recap how we came to this point. Continue reading

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NYC government publishing open data for municipally-contracted service providers

This post comes to us from Oonagh Jordan, a VISTA Fellow with the New York City Mayor’s Office of Opportunity. Oonagh is leading the project management of this initiative.

In New York City, community-based organizations that deliver programming at neighborhood sites play a crucial role in administering City-funded programs and services. There is, however, currently no central listing of all of the city-funded service site locations across the five boroughs where this critical work occurs. If there were a list of this kind, agencies, policymakers, and advocates could better understand how resources are distributed throughout the City and address any gaps in service.

The Social Service Site Location Data project aims to support efficient interagency coordination, collaboration, and decision-making by making this information accessible. …

After some research, NYC Opportunity decided to use the Human Services Data Specification, with some modifications, to organize the data. An advantage of using this existing open-source model is that it is already well-documented and easily ingestible by other applications or systems. Continue reading

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