[Welcome back to the blog, Benetech! This post is from KP Naidu, VP of Benetech Labs, with an update on their Service Net.]
Here in Benetech’s home of the San Francisco Bay Area, our communities are facing compounding crises: the pandemic, economic crisis, and most recently out of control wildfires forcing thousands of evacuations and causing a new airborne health crisis. This chaos has not only created a more pressing need than ever for human services that can help people stay healthy and secure, but it has also caused major turmoil among service providers.
The result has been an intensification of challenges that were already hard enough – such as just keeping track of what services are available, and when. This information is now changing even more rapidly given the challenges of providing services while social distancing – and given constrictions in funding of various kinds. Community resource referral providers report that their legacy systems aren’t able to keep up with these rapid changes – and many resorted to using Google Docs to keep track of information about services.
These challenges make collaboration more important than ever. That’s why I’m excited to announce the next iteration of Benetech Service Net. Continue reading
This post originally appeared on the Benetech blog and is reposted with permission.
As inequality deepens in Silicon Valley and the San Francisco Bay Area – in Benetech’s backyard – the crises facing our neighbors in need continue to mount. This is happening despite the efforts of governments, philanthropies, nonprofits, and social good work by technology companies in the region. Hundreds of organizations provide thousands of health, human, and social services across the Bay Area, yet we commonly hear that people in need still find it hard to know where to get help.
In the past year, Benetech has been exploring this challenge — learning about the complexities of these service sectors, identifying opportunities to apply our experience developing software for social good, and enabling ecosystems to achieve greater impact through data collaboration. Through this process we’ve initiated Benetech Service Net, an open standards, data collaboration and exchange platform for securely and efficiently sharing data that community-based organizations use to connect people in need of human services. The goal of Benetech Service Net is to provide a software infrastructure so people can better access the services they need to live and prosper. It will enable data collaboration among referral providers, service providers, government agencies, and other safety net stakeholders so that siloed information about services can be shared among the many organizations that are working to help people navigate the safety net.
To understand where we are going from here, let’s recap how we came to this point. Continue reading
ShelterTech is currently a 50 member strong all-volunteer non-profit, bringing free wifi and other digital tools to the homeless community of San Francisco.
In November 2017, we won a grant from the Mayor’s Office of Housing and Community Development to collaborate with the SF Bar Association’s Homeless Advocacy Project to digitize their bi-annual print-only resource guide consisting of hundreds of pages on housing, healthcare, job training, education, and other social services. AskDarcel.org, the new online resource guide, now has a database of over 700 organizations and 1100 services available to those in need in SF.
Our goal is to help solve some of the biggest technology challenges faced by those experiencing homelessness, including providing information to help individuals cope with homelessness and get on a path to housing.
To achieve this goal, ShelterTech has adopted the Open Referral format — to both facilitate AskDarcel’s internal resource directory information management and to enable their application to integrate with the broader ecosystem of health, human, and social services activities in the Bay Area including 2-1-1, government agency databases, and a new human services data sharing initiative being developed by Benetech. Our adoption of Open Referral, along with our commitment to open sourcing their projects, played an important role in their grant application with the Mayor’s Office of Housing and Community Development. Continue reading
Open Referral went to San Francisco on Wednesday August 9th to participate in a social good hack-day at Optimizely. In collaboration with our partner Benetech, Open Referral set up as one of the social good projects that 20+ employees worked on for the day.
Overall, our team was strong in front-end web and mobile developers, so we decided to “forward engineer” Zendesk’s Link-SF application so that it can be deployed on any Open Referral-compatible API. […]
You can find the updated Link source code in our Github repository. If you want to run this app locally, you can save a file as `config.js`and follow the instructions on the setup page. Continue reading
From Possibilities To Responsibilities: Unlocking Data and Unleashing Its Potential (Jake Porway et al) from Stanford PACS.
Much of the story I told will be familiar to folks who are already familiar with Open Referral — but this may be the first time I’ve managed to give a proper tour through the wickedness of this problem, and the principles that guide our search for solutions, all in just about twelve minutes. So give it a watch! (My talk starts at 14m40s.)
This piece is co-authored by Ash Roughani and Joel Riphagen, and has been cross-posted from TechWire magazine.
When the California Health Care Foundation launched the California Health Data Project last spring, it made a smart decision to create a new role in the civic innovation space. The foundation brought on California Health Data Ambassadors to connect the supply side of the open data equation, in this case the California Health and Human Services Agency’s (CHHSA’s) open data portal — to the demand side of the equation — or potential users of that portal…. Continue reading
[Welcome to Rose Trujillo of Zendesk! This is cross-posted from Zendesk’s Zengineering Blog.]
We’re happy to announce that Link-SF will be a part of Open Referral’s San Francisco pilot project!
What is Link-SF?
St. Anthony’s Tenderloin Technology Lab serves many low-income San Francisco residents that are looking for web access. Continue reading