It often doesn’t matter how clever or well-designed a new technology is – if it can’t easily work with other technologies (and other organizations and people) then it may not accomplish much good at all.
These reports compile a considerable amount of research from across the field of public informatics in general, and community resource information and referral systems in particular. Each assesses a broad swath of organizations and technologies that are trying to innovate in ways that help people in need – yet often struggling to realize their intended potential.
Taken together, this set of research and analysis makes an urgent case that governments, philanthropies, and civil society organizations should prioritize interoperability as a core value of their investment strategies, through promotion of open data standards in general – and Open Referral in particular.
After two years of development, we’re pleased to share details of our successful Florida Legal Aid Resource Federation pilot!
Initiated in 2016 (see our original post here) and completed in 2018, with support from the Legal Services Corporation and the Florida Bar Foundation, the Florida Legal Aid Resource Federation (FLARF) was a complex project with a simple goal:
We aimed to ensure that accurate information about Florida’s legal aid providers can be reliably updated by those providers in one place – one official record! – and subsequently shared as standardized, canonical open data. (This pilot goal was directly in the service of our ultimate goal: to ensure that this information can be found and used in any given channel through which someone might look for it.)
The pilot phase of this project has concluded successfully!
The FLARF pilot yielded a functioning ‘beta’ system through which resource data can be shared among every organization that receives grants from the project’s primary funders. (This includes about 90% of the legal aid resources in the state!) This information is now accessible to each legal aid provider in Florida within their own case management system – improving their ability to refer clients from one legal aid provider to another.
We’re now beginning work on additional implementations that will make this data accessible through more and more channels (such as through integration with resource referral call centers, medical-legal partnership programs, even just better search results in Google, etc).
Happy new year! In celebration, I’m excited to share news about a big milestone in the evolution of the Open Referral Initiative: Open Referral is now fiscally sponsored by Aspiration, a 501c3 organization that provides facilitation and capacity-building support to nonprofit technology initiatives. Continue reading →
Last year, the Miami Open211 project set out to demonstrate that an information-and-referral helpline operator can evolve into an open platform — providing machine-readable data as a service to its community — in ways that are both technically efficient and institutionally sustainable.
Much of the story I told will be familiar to folks who are already familiar with Open Referral — but this may be the first time I’ve managed to give a proper tour through the wickedness of this problem, and the principles that guide our search for solutions, all in just about twelve minutes. So give it a watch! (My talk starts at 14m40s.)
The Open Referral Initiative’s next chapter starts now!
Open Referral has helped over a dozen community organizations find new ways to share resource directory information about the health, human, and social services available to people in need. Our Human Services Data Specification provides a common ‘machine language’ that any technology can be programmed to understand. This work has spurred a proliferation of ‘Application Programming Interfaces’ (APIs) — which publish machine-readable resource data for third-parties to query in real-time, so they can repurpose it in new ways.
So our newest mission is to establish interoperability across this new wave of resource directory APIs, so that machine-readable data about human services can be easily accessed and shared with a common protocol — regardless of technology, jurisdiction, organizational status, etc.