Often people ask how we enable care providers to actually refer their clients to another service. The answer is, well, Open Referral doesn’t actually deal with the process of “making a referral” at all!
We’re working to ensure that there’s open access to information about the services to which someone might be referred.
But the challenges related to actually sending a person’s information from one provider’s system to another? That’s a whole other tangle of knots. I’ve long hoped that someone somewhere would work on those problems, while believing it should remain outside Open Referral’s scope.
So I’m excited to see that this work is now under way.
The Gravity Project is like kin to the Open Referral Initiative: Gravity is a community of practice that is developing and testing consensus-based open standards to facilitate capture and exchange of data pertaining to people and their social circumstances across a variety of healthcare and social service systems.
The U.S. Administration for Community Living provides funding and support to networks of community-based organizations who serve elders and people with disabilities. ACL’s grantees include a vast array of services that help people cope with food insecurity and transportation issues, manage chronic disease, support employment and economic independence, reduce social isolation, and address other factors outside of the medical clinic that impact people’s health.
ACL recognizes that this work is fundamentally collaborative. Vulnerable people require holistic support, which typically involves coordination among institutions; however, such institutions often struggle to work together, in part because their technologies can’t ‘speak’ to each other.
To address this need for interoperability among health, human, and social service providers, ACL has announced the Social Care Referrals Challenge: an opportunity to identify, test, and promote new methods for sharing data in the coordination of care across organizations and technologies, such as sharing information about resources and/or enabling ‘warm referrals’ across systems. The ACL invites participation in this challenge from state and community leaders in the aging and disability network, as well as health care systems, health plans, and health IT vendors.
Last week, ACL updated the Challenge specifications with a range of new details – including a criteria that any proposals involving resource directory data should use Open Referral’s resource data exchange standards (the Human Service Data Specification and API protocols).
We’re excited to share a proposed upgrade to the Human Services Data Specification, authored by our technical partners, the Open Data Services Cooperative.
Over the next two weeks, we’ll field feedback on these proposed changes. Take a look at the proposal in our Github repository – you can leave comments in the Issues queue – or on our documentation site, where you can also comment by first creating an account on hypothes.is (a website annotation service) and then sharing your feedback directly on the web pages.
Before the end of this month, we’ll conduct a video conference to review key points and discuss any outstanding issues (indicate your interest and availability here). Assuming we reach rough consensus, our target is to approve version 2.0 in the beginning October.
Below, we provide more context on the primary changes under consideration. Continue reading
As January 2020 comes to a close, I’m pleased to share our Year in Review report for Open Referral’s 2019.
The report is available to download here. You can also read it embedded in this blog post below.
This year, our report features voices of stakeholders across our network — including social workers and legal aid providers, Chief Information Officers managing legacy systems and young innovators breaking ground with new projects. These stories convey the wide range of ways in which Open Referral is making it easier for communities to share information about the resources available for their residents in need.
Open Referral has been helping the Miami-Dade 2-1-1 Helpline explore new kinds of partnership models that can deepen the impact of their operations while enhancing the sustainability of their program. (In 2017, we reported on the first phase of our … Continue reading
It often doesn’t matter how clever or well-designed a new technology is – if it can’t easily work with other technologies (and other organizations and people) then it may not accomplish much good at all.
In the last month, three significant reports have underscored this reality – one each from the US (produced by the Social Interventions Research & Evaluation Network), Canada (produced by MaRS Discovery District), and the UK (produced by Snook).
These reports compile a considerable amount of research from across the field of public informatics in general, and community resource information and referral systems in particular. Each assesses a broad swath of organizations and technologies that are trying to innovate in ways that help people in need – yet often struggling to realize their intended potential.
Taken together, this set of research and analysis makes an urgent case that governments, philanthropies, and civil society organizations should prioritize interoperability as a core value of their investment strategies, through promotion of open data standards in general – and Open Referral in particular.
Let’s take a look!
We are pleased to share our Year in Review report for 2018!
This was the Open Referral Initiative’s fifth year – and in several ways, 2018 stands as a culmination of all the work we’ve done to date. Continue reading
After two years of development, we’re pleased to share details of our successful Florida Legal Aid Resource Federation pilot!
Initiated in 2016 (see our original post here) and completed in 2018, with support from the Legal Services Corporation and the Florida Bar Foundation, the Florida Legal Aid Resource Federation (FLARF) was a complex project with a simple goal:
We aimed to ensure that accurate information about Florida’s legal aid providers can be reliably updated by those providers in one place – one official record! – and subsequently shared as standardized, canonical open data. (This pilot goal was directly in the service of our ultimate goal: to ensure that this information can be found and used in any given channel through which someone might look for it.)
The pilot phase of this project has concluded successfully!
The FLARF pilot yielded a functioning ‘beta’ system through which resource data can be shared among every organization that receives grants from the project’s primary funders. (This includes about 90% of the legal aid resources in the state!) This information is now accessible to each legal aid provider in Florida within their own case management system – improving their ability to refer clients from one legal aid provider to another.
We’re now beginning work on additional implementations that will make this data accessible through more and more channels (such as through integration with resource referral call centers, medical-legal partnership programs, even just better search results in Google, etc).
Read our complete final report on this project here. Continue reading