Blog
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211 plays several critical roles not just for the people who call our helpline, but to the entire health, human, and service sector domain – starting with our painstaking work to collect and maintain directory data about the services across this…
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Powering South Dakota’s Community Information Exchange: Helpline Center’s resource data service
[Editor note: We’re excited to share this post from Shauna Batcheller, Care Coordination Program Director at the Helpline Center, South Dakota’s 211 and 988 service provider] Nexus SD is a collaborative statewide initiative to develop capacities for community information exchange…
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Upgrading our Governance: Introducing the Open Referral Standing Technical Committee
[EDITOR’S NOTE: Open Referral’s new standing technical committee wants to hear from members of our community about your priorities and feedback. Please take a few minutes to complete this survey– your input can help us shape our roadmap for the year…
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Upgrading our standards: Introducing version 3.1 of the Human Service Data Specifications
EDITOR’S NOTE: Welcome Kathryn Irish, Senior Data Analyst of Open Data Services, to the Open Referral blog! Also note: Open Referral’s new standing technical committee wants to hear from members of our community about your priorities and feedback for future…
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The Risks of AI in I&R Part 2
This is the second post in a series about the Risks and Opportunities of AI in I&R. My first post considered the long, disappointing history of “algorithmic technologies” in human service sectors. In this post, we’ll examine the specific kind of…
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The Risks of AI in I&R – Part 1
Last month I presented at the 2024 Inform USA Grand Gathering in Grand Rapids Michigan, and my session – the Risks of AI in I&R – was probably the most popular I’ve delivered in 10 years of these conferences. So…
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I&R’s big opportunity with AI
Since the release of ChatGPT in November 2022, our world has been ignited with the possibilities and dangers of this new breed of AI, called Generative Artificial Intelligence (Gen AI). While there are a number of ways to use Gen…
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Resource data as a service: 2-1-1 Maryland’s new integration with their state’s healthcare IT infrastructure
We’ve partnered with 2-1-1 Maryland over many years, so we’re especially proud of their recent partnership with CRISP – Maryland’s Health Information Exchange – and Maryland’s Department of Health. This year, we helped 211MD and CRISP develop a groundbreaking partnership…
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Washington Communities for Children: developing the resource directory information supply chain
Washington Communities for Children (WCFC) is a network of early childhood coalitions – groups of local parents, child care providers, non-profits, public agencies, school districts, etc. – dedicated to improving the wellbeing of children, families, and communities acrossWashington state. In…