This is a guest post from Aaron Bean of Asemio. Welcome, Aaron!
We’re pleased to introduce the first iteration of the Oklahoma Open 2-1-1 project, which is leveraging the Ohana platform and the Open Referral format to make it easier for Oklahoma residents to find and share information about community resources that can help improve their lives.
This is just an initial demonstration of a major initiative that dates back several years. A wide range of stakeholders across many sectors in Tulsa and our surrounding region have been developing a shared assessment of the complex nature of our social problems, and we have recently coalesced around a common goal: to understand and reduce disparities in health outcomes by race, class, and gender through a holistic view of the various community systems that serve individuals and families. (See our whitepaper PDF here.)
Toward this goal, we seek to answer the question of how we can better align and integrate the various resources in our community that might help solve complex social problems. Continue reading
This guest post is from Rebecca Kan, the head of referral services for Crisis Text Line.
I’m not safe.
I have nowhere to sleep tonight.
I don’t recognize myself anymore, I need help.
I said no…was I raped?
Crisis Text Line is a free, 24/7 text service for people in crisis. By texting 741741, anyone in the US will be connected with a trained Crisis Counselor.
We have 1,500 Crisis Counselors who receive an intensive 34 hour training and go on to engage with an average of 4-8 texters per shift. Conversations range in severity with over two-thirds related to depression and suicide.
Since our launch in August 2013, we have exchanged nearly 20 million crisis messages.
It can be extremely helpful to simply provide a safe and supportive place for people to share what they’re going through. But often times, people need more specialized long-term help. This could range from talking through some next steps and coping skills to offering local resources for housing, treatment, rape kits, and more. Continue reading
Across Canada, OpenCIOC project software supports the work of hundreds of diverse community organizations, including community information providers and volunteer centres, local and provincial governments, 211 providers, mental health associations, health support networks/organizations, seniors’ support services, and many others – as well as millions of public users each year. … We’re so excited to now be participating in projects like Open Referral, both to contribute through sharing our collaboration and data exchange experiences in this sector, and because of the opportunity it provides to expand our users’ ability to collaborate with a wider community. Continue reading
Last year, SIMLab completed a project [discussed previously on this blog] with DC Public Library (DCPL) to find out how the library could deliver and maintain good information on social services in DC. Funded by the Knight Foundation’s Prototype Fund, this project sparked a prolonged investigation into how the American social safety net is constructed. What follows is a rundown of what we did. Continue reading
[Welcome to Rose Trujillo of Zendesk! This is cross-posted from Zendesk’s Zengineering Blog.]
We’re happy to announce that Link-SF will be a part of Open Referral’s San Francisco pilot project!
What is Link-SF?
St. Anthony’s Tenderloin Technology Lab serves many low-income San Francisco residents that are looking for web access. Continue reading
Conceived and built by a team at Boston Children’s Hospital, HelpSteps.com (formerly known as The Online Advocate) is designed to help individuals and families identify social service needs and connect to local organizations best suited to meet those needs. The database includes over 1,700 organizations in the greater Boston area, and is maintained through partnership with the Boston Public Health Commission’s Mayor’s Health Line. …
This summer, the HelpSteps team is adopting the Ohana API and the Open Referral format… Continue reading