Innovating Around the Intervention: Activate Care’s Coordination Tools, Powered by Open Referral

[Welcome to Jonathan Abbett, VP of User Experience at Activate Care!]

Imagine if our healthcare and social service systems were able to seamlessly coordinate care around all of our physical, behavioral, and social health needs. Back in 2012, inspired by this vision, I joined a technology start-up that is now known as Activate Care.

Activate Care logo

I am joined now by a much larger team of colleagues supporting our pursuit of that vision, and we’re honored to work with a community of hundreds of healthcare and social services organizations using our platform. Every so often, we stop to look around our industry and ponder what else we could be doing to help people in need, and to better serve the helpers – the people who work in healthcare, social services, and I&R agencies – who are the end-users of our tools.

What is clear is that communities across America are all at different stages in their efforts to address the social determinants of health (SDoH). These non-medical factors like housing stability, food security, and community safety all play an outsized role in the physical and behavioral health of all of us.

For this reason, many communities have launched or are in the process of developing a portfolio of interventions that help to address SDoH. Think of a coordinated entry system for housing services, the placement of food pantries in hospitals, or a high-risk young-mothers program designed to prevent involvement with the justice system. These efforts have the potential to change lives.

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The most successful social interventions go further than this screen-and-refer approach, and embrace the approach that Activate Care calls screen-and-intervene. In order to help communities leverage the power of coordinated care interventions, our care coordination and referral management systems need to talk to each other. Open Referral helps us solve a critical piece of this puzzle. Continue reading

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Presenting ORServices 3.0: a Complete Laravel-based Open Referral Directory Solution

I’m happy to announce that Sarapis is releasing a Laravel-based Open Referral Directory Solution (ORServices) as open source code!

This software enables anyone to create their own community resource directory information system — with a level of design and functionality that is comparable to proprietary resource directory software systems that are available on the market.

ORServices offers a mobile-friendly, geo-aware directory software with search and granular filters built with Open Referral’s Human Service Data Standard (HSDS) compliant data model. By leveraging HSDS, this system can also establish interoperability with other standardized systems, so that resource directory data can be shared among them.

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WellSky strengthens human service sector interoperability by supporting Open Referral

[Gabe Cate is VP of Business Development at WellSky. This is reposted from WellSky’s blog. Welcome, Gabe!]

At WellSky, we envision a future of truly interoperable health and community care. We envision a future where care providers can seamlessly ensure safer, more efficient care transitions for people across care settings — no matter when, where, and how they need care. That means empowering whole-person care that addresses each person’s unique health and socioeconomic circumstances. To achieve this future, we first need interconnected, intelligent technology, and WellSky is leading this movement.

We’re excited to announce that WellSky is furthering interoperability by supporting the emerging Human Service Data Specification (HSDS) for Information and Referral (I&R) providers — including 2-1-1s, Area Agencies on Aging (AAAs), Aging and Disability Resource Centers (ADRCs), crisis lines, and more. Continue reading

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Introducing Arrival Advisor, from PeaceGeeks

[This post is from Grady Mitchell for PeaceGeeks. Welcome, Grady!]

PeaceGeeks logoPeaceGeeks is a nonprofit organization based in Vancouver that builds digital tools to empower communities in the pursuit of peace.

Our newest project, Arrival Advisor, is dedicated to making it easier for newcomers to Canada to find and access the services they need to build a new life here in British Columbia.

Arrival Advisor was funded by the Google.org Impact Challenge Canada program. This project was developed in partnership with Metro Vancouver Local Immigration Partnerships, along with British Columbia’s 2-1-1 program. Affinity Bridge supported our technical development.

And Open Referral played a key role in Arrival Advisor’s design and implementation.

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Building Both Technology and Community to Address Homelessness in San Francisco

ShelterTech is currently a 50 member strong all-volunteer non-profit, bringing free wifi and other digital tools to the homeless community of San Francisco.

In November 2017, we won a grant from the Mayor’s Office of Housing and Community Development to collaborate with the SF Bar Association’s Homeless Advocacy Project to digitize their bi-annual print-only resource guide consisting of hundreds of pages on housing, healthcare, job training, education, and other social services. AskDarcel.org, the new online resource guide, now has a database of over 700 organizations and 1100 services available to those in need in SF.

Our goal is to help solve some of the biggest technology challenges faced by those experiencing homelessness, including providing information to help individuals cope with homelessness and get on a path to housing.

To achieve this goal, ShelterTech has adopted the Open Referral format — to both facilitate AskDarcel’s internal resource directory information management and to enable their application to integrate with the broader ecosystem of health, human, and social services activities in the Bay Area including 2-1-1, government agency databases, and a new human services data sharing initiative being developed by Benetech. Our adoption of Open Referral, along with our commitment to open sourcing their projects, played an important role in their grant application with the Mayor’s Office of Housing and Community Development. Continue reading

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Hacking on Link With Optimizely And Benetech

Open Referral went to San Francisco on Wednesday August 9th to participate in a social good hack-day at Optimizely. In collaboration with our partner Benetech, Open Referral set up as one of the social good projects that 20+ employees worked on for the day.

 

Overall, our team was strong in front-end web and mobile developers, so we decided to “forward engineer” Zendesk’s Link-SF application so that it can be deployed on any Open Referral-compatible API. […]

You can find the updated Link source code in our Github repository. If you want to run this app locally, you can save a file as `config.js`and follow the instructions on the setup page. Continue reading

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Open Referral in Oklahoma!

This is a guest post from Aaron Bean of Asemio. Welcome, Aaron!

We’re pleased to introduce the first iteration of the Oklahoma Open 2-1-1 project, which is leveraging the Ohana platform and the Open Referral format to make it easier for Oklahoma residents to find and share information about community resources that can help improve their lives.

This is just an initial demonstration of a major initiative that dates back several years. A wide range of stakeholders across many sectors in Tulsa and our surrounding region have been developing a shared assessment of the complex nature of our social problems, and we have recently coalesced around a common goal: to understand and reduce disparities in health outcomes by race, class, and gender through a holistic view of the various community systems that serve individuals and families. (See our whitepaper PDF here.)

Toward this goal, we seek to answer the question of how we can better align and integrate the various resources in our community that might help solve complex social problems. Continue reading

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Crisis Text Line: lives in the balance

This guest post is from Rebecca Kan, the head of referral services for Crisis Text Line.

 

CTLTexterImage2I’m not safe.
I have nowhere to sleep tonight.
I don’t recognize myself anymore, I need help.
I said no…was I raped?

Crisis Text Line is a free, 24/7 text service for people in crisis. By texting 741741, anyone in the US will be connected with a trained Crisis Counselor.

We have 1,500 Crisis Counselors who receive an intensive 34 hour training and go on to engage with an average of 4-8 texters per shift. Conversations range in severity with over two-thirds related to depression and suicide.

Since our launch in August 2013, we have exchanged nearly 20 million crisis messages.

It can be extremely helpful to simply provide a safe and supportive place for people to share what they’re going through. But often times, people need more specialized long-term help. This could range from talking through some next steps and coping skills to offering local resources for housing, treatment, rape kits, and more. Continue reading

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OpenCIOC: Exploring New Models for Sharing and Collaboration

Across Canada, OpenCIOC project software supports the work of hundreds of diverse community organizations, including community information providers and volunteer centres, local and provincial governments, 211 providers, mental health associations, health support networks/organizations, seniors’ support services, and many others – as well as millions of public users each year. … We’re so excited to now be participating in projects like Open Referral, both to contribute through sharing our collaboration and data exchange experiences in this sector, and because of the opportunity it provides to expand our users’ ability to collaborate with a wider community. Continue reading

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