Washington Communities for Children: developing the resource directory information supply chain

Washington Communities for Children (WCFC) is a network of early childhood coalitions – groups of local parents, child care providers, non-profits, public agencies, school districts, etc. – dedicated to improving the wellbeing of children, families, and communities acrossWashington state.

In 2022, the Washington State Department of Health enlisted WCFC in its Early Childhood Comprehensive Systems (ECCS) programto develop strategies to identify local and culturally appropriate services and update resource and referral directories.

WCFC partnered with Open Referral’s leadership to design and facilitate their strategy – and we are excited to share the report from the second phase of our work. (Download the report as a PDF here https://static1.squarespace.com/static/5c43b3ae50a54f5dfe95fdba/t/650c74c81db5c572a581599f/1695315146967/ECCS+Program+Phase+2+Summary+Report+%281%29.pdf) Continue reading

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Introducing the Whatcom County Resource Information Collaborative

This post is brought to us by Kristi Slette, Secretariat of the Whatcom Resource Information Collaborative in Washington state. Welcome, Kristi!

Washington state’s Whatcom County – the north western most county in continental U.S. – is a resourceful community with many collaborative community-based organizations that serve residents in need.

For many years, the leadership and staff from many of these organizations have voiced a desire to improve the accessibility and reliability of information about resources available in our community. In the past, this desire sparked several attempts to develop a centralized resource directory – but in each instance, our vision was hampered by the complexities of this challenge. We all shared the same goal, but different organizations had different needs and interests; when it came time to address all of them in one single website, we struggled to move forward together.

Learning from the past

In 2019, a series of community assessments and strategic planning sessions once again surfaced the need for a resource directory as a priority for Whatcom County, and a coalition of human and social service organizations convened to address this challenge with fresh eyes. This time, we sought to learn from previous efforts.

Through extensive dialogues with three different groups – social service providers who had been involved in the previous resource access initiatives, the conveners of those initiatives, and managers of current resource directories in our area – we perceived a set of key themes: the importance of leadership, human capacity, and buy-in from the community.

Through this reflection, we recognized that technology – which had previously been our primary focus – is actually only part of the solution. Rather than just designing a new tool, our new initiative would need to focus on building the capacities and relationships that will be needed to ensure that any such system is adaptive, sustainable, and trustworthy.

Building capacity for collaboration

In 2021, having made it a priority to improve access to resources for families with young children, the Whatcom County Health Department provided some seed funding to support our new initiative to establish a resource directory information system for the county. This time, we resolved to build a system that would be collectively “owned” by our community as a whole. Continue reading

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Innovating Around the Intervention: Activate Care’s Coordination Tools, Powered by Open Referral

[Welcome to Jonathan Abbett, VP of User Experience at Activate Care!]

Imagine if our healthcare and social service systems were able to seamlessly coordinate care around all of our physical, behavioral, and social health needs. Back in 2012, inspired by this vision, I joined a technology start-up that is now known as Activate Care.

Activate Care logo

I am joined now by a much larger team of colleagues supporting our pursuit of that vision, and we’re honored to work with a community of hundreds of healthcare and social services organizations using our platform. Every so often, we stop to look around our industry and ponder what else we could be doing to help people in need, and to better serve the helpers – the people who work in healthcare, social services, and I&R agencies – who are the end-users of our tools.

What is clear is that communities across America are all at different stages in their efforts to address the social determinants of health (SDoH). These non-medical factors like housing stability, food security, and community safety all play an outsized role in the physical and behavioral health of all of us.

For this reason, many communities have launched or are in the process of developing a portfolio of interventions that help to address SDoH. Think of a coordinated entry system for housing services, the placement of food pantries in hospitals, or a high-risk young-mothers program designed to prevent involvement with the justice system. These efforts have the potential to change lives.

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The most successful social interventions go further than this screen-and-refer approach, and embrace the approach that Activate Care calls screen-and-intervene. In order to help communities leverage the power of coordinated care interventions, our care coordination and referral management systems need to talk to each other. Open Referral helps us solve a critical piece of this puzzle. Continue reading

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Presenting ORServices 3.0: a Complete Laravel-based Open Referral Directory Solution

I’m happy to announce that Sarapis is releasing a Laravel-based Open Referral Directory Solution (ORServices) as open source code!

This software enables anyone to create their own community resource directory information system — with a level of design and functionality that is comparable to proprietary resource directory software systems that are available on the market.

ORServices offers a mobile-friendly, geo-aware directory software with search and granular filters built with Open Referral’s Human Service Data Standard (HSDS) compliant data model. By leveraging HSDS, this system can also establish interoperability with other standardized systems, so that resource directory data can be shared among them.

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WellSky strengthens human service sector interoperability by supporting Open Referral

[Gabe Cate is VP of Business Development at WellSky. This is reposted from WellSky’s blog. Welcome, Gabe!]

At WellSky, we envision a future of truly interoperable health and community care. We envision a future where care providers can seamlessly ensure safer, more efficient care transitions for people across care settings — no matter when, where, and how they need care. That means empowering whole-person care that addresses each person’s unique health and socioeconomic circumstances. To achieve this future, we first need interconnected, intelligent technology, and WellSky is leading this movement.

We’re excited to announce that WellSky is furthering interoperability by supporting the emerging Human Service Data Specification (HSDS) for Information and Referral (I&R) providers — including 2-1-1s, Area Agencies on Aging (AAAs), Aging and Disability Resource Centers (ADRCs), crisis lines, and more. Continue reading

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Introducing Arrival Advisor, from PeaceGeeks

[This post is from Grady Mitchell for PeaceGeeks. Welcome, Grady!]

PeaceGeeks logoPeaceGeeks is a nonprofit organization based in Vancouver that builds digital tools to empower communities in the pursuit of peace.

Our newest project, Arrival Advisor, is dedicated to making it easier for newcomers to Canada to find and access the services they need to build a new life here in British Columbia.

Arrival Advisor was funded by the Google.org Impact Challenge Canada program. This project was developed in partnership with Metro Vancouver Local Immigration Partnerships, along with British Columbia’s 2-1-1 program. Affinity Bridge supported our technical development.

And Open Referral played a key role in Arrival Advisor’s design and implementation.

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Building Both Technology and Community to Address Homelessness in San Francisco

ShelterTech is currently a 50 member strong all-volunteer non-profit, bringing free wifi and other digital tools to the homeless community of San Francisco.

In November 2017, we won a grant from the Mayor’s Office of Housing and Community Development to collaborate with the SF Bar Association’s Homeless Advocacy Project to digitize their bi-annual print-only resource guide consisting of hundreds of pages on housing, healthcare, job training, education, and other social services. AskDarcel.org, the new online resource guide, now has a database of over 700 organizations and 1100 services available to those in need in SF.

Our goal is to help solve some of the biggest technology challenges faced by those experiencing homelessness, including providing information to help individuals cope with homelessness and get on a path to housing.

To achieve this goal, ShelterTech has adopted the Open Referral format — to both facilitate AskDarcel’s internal resource directory information management and to enable their application to integrate with the broader ecosystem of health, human, and social services activities in the Bay Area including 2-1-1, government agency databases, and a new human services data sharing initiative being developed by Benetech. Our adoption of Open Referral, along with our commitment to open sourcing their projects, played an important role in their grant application with the Mayor’s Office of Housing and Community Development. Continue reading

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