Author: Skyler Young
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Busting Silos with the Record Matcher: Here’s How We Leverage AI for Entity Resolution
EDITOR’S NOTE: We’ve blogged before about the awkward – and often inappropriate – mismatch between the nature of most “generative AI” tools and the actual needs of the human service sector and the people being served by them. Specifically, these tools work with probabilistic patterns of language: they produce plausible sentences, which is not the…
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The Resource Record-Matcher: an open source AI-powered directory data collaboration tool
[Welcome Skyler Young of Connect211 back to the blog!] When it comes to human services, comparing apples to apples is harder than you might think. At Connect211, we work with human service referral providers in more than twenty states to “orchestrate” resource data pipelines, and support directory services. In areas where we serve multiple clients, and/or…
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Resource Directory Search Engine To Go – with Connect 211
This post brought to you by Skyler Young of Connect 211. Welcome, Skyler! This is the story of how a 211 call center teamed up with a local software team to create a modern search engine for community resources, and how they are making it available to other 211s and partners all over the world.…