Category: Pilots

  • Open Referral in Oklahoma!

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    Aaron Bean
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    This is a guest post from Aaron Bean of Asemio. Welcome, Aaron! We’re pleased to introduce the first iteration of the Oklahoma Open 2-1-1 project, which is leveraging the Ohana platform and the Open Referral format to make it easier for Oklahoma residents to find and share information about community resources that can help improve…

  • Making Complexity Friendly

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    Keith Porcaro
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    Last year, SIMLab completed a project [discussed previously on this blog] with DC Public Library (DCPL) to find out how the library could deliver and maintain good information on social services in DC. Funded by the Knight Foundation’s Prototype Fund, this project sparked a prolonged investigation into how the American social safety net is constructed. What…

  • Open Referral in Ontario: A Big Step Forward

    Open Referral in Ontario: A Big Step Forward

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    Karen Milligan
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    [This guest post is from Karen Milligan, the new executive director of Ontario 211. Welcome, Karen!] Excerpt: In partnership with iCarol, and leveraging the Human Services Data Specification, we are now developing a new web platform with new search capabilities to provide accurate and timely information to the public. Behind the scenes of this platform,…

  • Welcome to Miami Open211

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    Ernie Hsiung
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    For more than thirty years, Switchboard of Miami has helped residents of Miami-Dade County find information about health and human services whenever someone has picked up the phone and dialed 2-1-1. This makes Switchboard one of the longest-serving referral providers in the field. We’re proud to announce that Code for Miami is now working with…

  • California Health Data Project Creates New Role in Civic Tech

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    Ash Roughani
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    This piece is co-authored by Ash Roughani and Joel Riphagen, and has been cross-posted from TechWire magazine. When the California Health Care Foundation launched the California Health Data Project last spring, it made a smart decision to create a new role in the civic innovation space. The foundation brought on California Health Data Ambassadors to…

  • 2015 in Review: who’s doing what, where and why

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    Greg Bloom
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    In the last blog post, we discussed the different technological products that have emerged through Open Referral. [See our entire 2015 Year in Review here.] In this post, we’ll discuss the different projects in which people are using these tools to find new ways to share and use information about the health, human, and social services available…

  • 2015 In Review: Much Progress and Many Thanks

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    Greg Bloom
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    As we wrap up 2015, I’ve taken a moment to review our progress over the course of the year. It’s been a long journey with lots of moving pieces, and I’m so inspired by the many people who are playing roles of all kinds in this collective effort to reimagine a safety net for the…

  • Introducing Link-SF to the Open Referral ecosystem

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    Rose Trujillo
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    [Welcome to Rose Trujillo of Zendesk! This is cross-posted from Zendesk’s Zengineering Blog.] We’re happy to announce that Link-SF will be a part of Open Referral’s San Francisco pilot project! What is Link-SF? St. Anthony’s Tenderloin Technology Lab serves many low-income San Francisco residents that are looking for web access. Continue reading →

  • Data-driven justice in D.C.

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    Barrett Pitner
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    Access to clear, reliable, re-usable community resource directory data is not just important for people who are seeking services that meet their immediate needs — it’s also crucial for people who are seeking to understand the workings of the human service system as a whole, as they seek ways improve health and wellness for entire…

  • First Resort: Building social services resources at DC Public Library

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    Keith Porcaro
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    [This is a guest post from Keith Porcaro of Social Impact Lab (SIMLab). SIMLab is partnering with the DC Public Library and the DC Open211 project on a project made possible by the Knight Foundation’s Prototype Fund.] Particularly for those on the wrong side of the digital divide, people often turn to the library for information…