[Welcome back to the blog, Benetech! This post is from KP Naidu, VP of Benetech Labs, with an update on their Service Net.]
Here in Benetech’s home of the San Francisco Bay Area, our communities are facing compounding crises: the pandemic, economic crisis, and most recently out of control wildfires forcing thousands of evacuations and causing a new airborne health crisis. This chaos has not only created a more pressing need than ever for human services that can help people stay healthy and secure, but it has also caused major turmoil among service providers.
The result has been an intensification of challenges that were already hard enough – such as just keeping track of what services are available, and when. This information is now changing even more rapidly given the challenges of providing services while social distancing – and given constrictions in funding of various kinds. Community resource referral providers report that their legacy systems aren’t able to keep up with these rapid changes – and many resorted to using Google Docs to keep track of information about services.
These challenges make collaboration more important than ever. That’s why I’m excited to announce the next iteration of Benetech Service Net. Continue reading
Open Referral has been helping the Miami-Dade 2-1-1 Helpline explore new kinds of partnership models that can deepen the impact of their operations while enhancing the sustainability of their program. (In 2017, we reported on the first phase of our … Continue reading
Today we welcome to the blog Mike Thacker of Porism Limited. Porism is a technical partner of the Local Government Association (LGA), a membership organisation of English local authorities, which owns the Improvement and Development Agency for local government (IDeA). Porism works with iStandUK, a local government standards body that promotes efficiency, transformation, and transparency of local public services in the UK.
Earlier this year, the Ministry of Housing, Communities and Local Government (MHCLG) has commissioned discovery work on standards for local community-based services, which recommended alignment with Open Referral’s resource data exchange standards. Now, Porism is working with LGA and iStandUK to test and support extensions to Open Referral. This work includes commissioning an open-source “service finder” application – for which Porism is currently soliciting proposals.
This post is adapted from the original on Medium.
Most of us who’ve worked in or with the public and voluntary sectors will have come across a plethora of directories of services from registers of specialists kept by a department to more general lists of family services, sporting activities and advisers. The prevalence of such directories of overlapping content and variable quality is a testament to how far away we are from achieving an efficient means of getting accurate information. Now the Local Government Association (LGA) is piloting an approach to bring us closer to that goal. Here I summarise the approach being taken and provide some links for open data people who want to get more involved.
This post is by Emily Branton, President of Link2Feed. Welcome, Emily!
Link2Feed believes that food pantries don’t just play a key role in mitigating hunger – they also a catalyst for change for broader poverty issues.
Our client-intake software and reporting tool is used by food banks and other non-profits across North America to enable them to gather data that can drive organizational strategy and increase the impact of their services.
The Need for Change: Connecting Food Support With Additional Services
At Link2Feed, we have heard consistently how challenging it was to find and facilitate referrals to pantry clients.
One of our partners, Feed Ontario (formerly the Ontario Association of Food Banks), saw an opportunity to expand the reach and impact of their 1,200 member food banks and hunger-relief organizations, by making resource directory data directly available within the Link2Feed system, so that food bank staff and volunteers can more effectively refer clients to other services.
This summer, Link2Feed and Feed Ontario are piloting a new referral method that uses the Open Referral standard to receive resource data from Ontario 211. Continue reading
[Gabe Cate is VP of Business Development at WellSky. This is reposted from WellSky’s blog. Welcome, Gabe!]
At WellSky, we envision a future of truly interoperable health and community care. We envision a future where care providers can seamlessly ensure safer, more efficient care transitions for people across care settings — no matter when, where, and how they need care. That means empowering whole-person care that addresses each person’s unique health and socioeconomic circumstances. To achieve this future, we first need interconnected, intelligent technology, and WellSky is leading this movement.
We’re excited to announce that WellSky is furthering interoperability by supporting the emerging Human Service Data Specification (HSDS) for Information and Referral (I&R) providers — including 2-1-1s, Area Agencies on Aging (AAAs), Aging and Disability Resource Centers (ADRCs), crisis lines, and more. Continue reading
[This post is from Grady Mitchell for PeaceGeeks. Welcome, Grady!]
PeaceGeeks is a nonprofit organization based in Vancouver that builds digital tools to empower communities in the pursuit of peace.
Our newest project, Arrival Advisor, is dedicated to making it easier for newcomers to Canada to find and access the services they need to build a new life here in British Columbia.
Arrival Advisor was funded by the Google.org Impact Challenge Canada program. This project was developed in partnership with Metro Vancouver Local Immigration Partnerships, along with British Columbia’s 2-1-1 program. Affinity Bridge supported our technical development.
And Open Referral played a key role in Arrival Advisor’s design and implementation.
This post is adapted from VisionLink’s blog. Welcome to Doug Zimmerman, CEO of VisionLink! VisionLink’s software, CommunityOS, supports a wide range of institutions that serve communities – from 2-1-1 hotlines and information-and-referral providers, to volunteer coordination systems, to disaster response … Continue reading
Minnesota’s Legal Services State Support project seeks to improve access to justice for all Minnesotans. An integral part of “State Support’s” work is managing LawHelpMN.org, a comprehensive website that provides free information about legal resources and services.
Throughout 2018, State Support has worked to create a centralized portal of legal services available in Minnesota– the Legal Organizations Online Network (LOON) – and a redesign for the LawHelpMN.org website. Both LOON, which launched in October 2018, and the redesigned LawHelpMN, which will launch in early 2019, leverage Open Referral’s data standards to ensure clients receive more accurate information about the legal resources that are available to help them. Continue reading
After two years of development, we’re pleased to share details of our successful Florida Legal Aid Resource Federation pilot!
Initiated in 2016 (see our original post here) and completed in 2018, with support from the Legal Services Corporation and the Florida Bar Foundation, the Florida Legal Aid Resource Federation (FLARF) was a complex project with a simple goal:
We aimed to ensure that accurate information about Florida’s legal aid providers can be reliably updated by those providers in one place – one official record! – and subsequently shared as standardized, canonical open data. (This pilot goal was directly in the service of our ultimate goal: to ensure that this information can be found and used in any given channel through which someone might look for it.)
The pilot phase of this project has concluded successfully!
The FLARF pilot yielded a functioning ‘beta’ system through which resource data can be shared among every organization that receives grants from the project’s primary funders. (This includes about 90% of the legal aid resources in the state!) This information is now accessible to each legal aid provider in Florida within their own case management system – improving their ability to refer clients from one legal aid provider to another.
We’re now beginning work on additional implementations that will make this data accessible through more and more channels (such as through integration with resource referral call centers, medical-legal partnership programs, even just better search results in Google, etc).
Read our complete final report on this project here. Continue reading