Author: Derek Coursen
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Toward Seamless Information & Referral: A Polycentric Experiment
By Derek Coursen, Adjunct Faculty, NYU Wagner School of Public Service Multiple levels of government and a myriad of nonprofit organizations offer an ever-changing array of specialized services to people who need them. But who directs traffic through all that complexity? The work of connecting people to services is known as information and referral. It’s a…