Month: January 2025

  • Envisioning cooperative resource directory information infrastructure in Minnesota

    Envisioning cooperative resource directory information infrastructure in Minnesota

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    by

    Greg Bloom
    in

    Minnesota residents can look for information about a range of human services on MinnesotaHelp.Info®, a resource navigation program supported through partnership among several public entities (including the state’s Department of Human Services and Board on Aging). Minnesotans can also look for information about human services via 2-1-1, which is operated by United Ways of Minnesota…

  • Sustaining 211 in Western New York (and beyond)

    Sustaining 211 in Western New York (and beyond)

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    by

    Tammy Owen
    in

    211 plays several critical roles not just for the people who call our helpline, but to the entire health, human, and service sector domain – starting with our painstaking work to collect and maintain directory data about the services across this domain. This information management requires expertise and care and cannot be automated. Organizations throughout our…