The Open Referral initiative used multiple methods of research and development to establish this data specification.
First, leaders of our pilot projects worked with stakeholders in their communities to develop a series of ‘user profiles’ that described the needs and behaviors of specific users.
Then, at our Open Referral workshop in the summer of 2014, we compiled a set of ‘user personas’ that each describe one of four broad categories of use: seeking help, providing help, analyzing data, and administering data. [Read here for the set of user personas developed through activities such as the Open Referral workshop.]
With this set of insights, we drafted an initial version of the specification that was then reviewed through several rounds of community feedback. During this time, members of our diverse network debated, clarified, and expanded the contents.
Finally, we conducted initial tests of HSDS by using it to transform resource directory databases from pilot projects around the country.
Posted in: About the Human Service Data Specification