Aren’t call centers important for people who might not be able to use a computer, etc?

Of course they are! 

We think it’s important for this information to be accessible to a whole ecosystem of services, and for the foreseeable future, call centers will be an essential component of a healthy ecosystem. That’s why it’s important for us to develop standards and open data that can be shared throughout that ecosystem, so that different organizations can use the same data in different ways to meet the needs of different people..

Posted in: Overview, Strategic Questions